A funny thing happened. True story at my new job, decades ago.
Extra loudly rang the phone that memorable early morning. The receptionist was away from her desk. Looking around the office, everyone was either in a meeting or on the phone. Enthusiastically and for the first time, I picked up the phone. I declared, “Joe Smith Architects,” in my most professional voice. (Not the real name of the firm).
The woman at the other end of the line commanded in an irritated fashion, “I want to speak with Joe Smith.” I thought that because I wasn’t professional enough, she was exasperated.
But it was much worse.